Warranty

Our 90-Day Repair Warranty

Last updated: 10 September 2026

Every repair Rideau River Appliance Repair carries out is covered for 90 days. Both the part we fitted and the labour that went with it. If the fault we repaired comes back inside that window, we come back and put it right at no charge.

What Is Covered

The warranty covers the specific repair on your invoice:

• The part we supplied and installed, if it fails.
• The workmanship, if the same fault returns because of how the repair was done.
• The return visit itself. No diagnostic fee and no labour charge on a covered claim.

How Long It Lasts

Ninety days from the date of the repair, which is the date printed on your invoice. The cover stays with the appliance at the address where the work was done. A repeat repair does not restart the clock on the original ninety days.

What Is Not Covered

A repair warranty covers the repair, not the whole machine. It does not cover:

• A different fault, or a new failure in a component we did not touch. Older appliances often fail somewhere else soon after, and that is a separate job.
• Damage from a power surge, a flood, a blocked drain line, pest damage, or anything else outside the appliance itself.
• Misuse, overloading, or an appliance that has been moved, dismantled or worked on by someone else after our visit.
• Normal wear on seals, hoses, filters and belts, and cosmetic marks that do not affect how the appliance runs.
• Parts you supplied yourself. We will fit them if you ask, but we cannot stand behind a part we did not source.
• A repair we advised against and you asked us to do anyway. We will always tell you first when a machine is not worth the parts.
• Any loss caused by the appliance being out of service, such as spoiled food or laundry costs.

Parts With Their Own Manufacturer Warranty

Some components carry a manufacturer warranty that runs longer than ninety days. Where that is the case, you get the benefit of it. Tell us when you call and we will check what the part maker covers and handle the claim with them.

How to Make a Claim

Call (613) 484-3528 and tell us the date on the invoice and what the appliance is doing now. There is no form to fill in. We keep the record of every job, so you do not need to dig out paperwork, though the invoice number speeds it up. Lines are open seven days a week, 7 AM to 11 PM, and warranty visits are booked the same way as any other call.

If It Turns Out Not to Be the Same Fault

Sometimes a machine fails again for a different reason. If the technician finds that is what happened, they will tell you on the spot, explain what has gone this time, and quote it in writing before doing anything. You are free to say no and pay nothing beyond the standard diagnostic.

Your Rights Under Ontario Law

This warranty is in addition to the rights you already have under the Ontario Consumer Protection Act and any other applicable law. Nothing on this page takes those rights away.